Frequently asked questions
Please find below an overview of frequently asked questions. If the answer to your question or issue is not given on this page, please feel free to e-mail us at [email protected].
After logging in, you will be able to change your details yourself with ease. To this end, after logging in please click on the button 'My profile' and enter the change (your new password, for example). You will then receive a confirmation e-mail. You can also send an e-mail to [email protected].
If you are no longer working for the same company where you were working at the time of registering with us, then you will need to send an e-mail to [email protected]. Any changes made will be confirmed by e-mail.
If you have forgotten your log-in code, click on the button 'forgotten password' which you will see on the home page under the button 'log in'. Here you do need to enter the e-mail address with which you originally registered. The password will then be sent to you. Not worked? Then please request your password by sending an e-mail to [email protected].
It could be that the version of Flash Player that you have on your computer is not up-to-date. You can update this on the following link. If you do not have permission to do so at your place of work, you could ask your system administrator about this.